Team Dynamics

Learn to unite diverse field teams, maximize individual productivity, and cultivate a culture of mutual accountability.

Operational Leadership

Discover how to delegate tasks effectively, set clear performance benchmarks, and motivate teams to hit delivery targets.

Conflict Resolution

Gain practical frameworks to de-escalate workplace tension, manage friction calmly, and protect team morale.

About the course

Moving from an operator to a leadership role requires a completely different skill set. Exceptional team leaders don't just manage tasks; they guide people. The Support Team Leaders course is designed to transition high-performing cleaners into authoritative, respected field supervisors. Throughout this program, you will master the art of structured communication, learn how to keep team morale high during tight schedules, and develop strategies for handling operational conflict smoothly. Equip yourself with the essential leadership tools required to manage larger contracts, run multi-person crews, and confidently drive operational excellence.

Star Cleaner Academy

The Star Cleaner Academy raises the standard of professionalism, safety, and quality across the Australian cleaning industry. Developed by experts, our certifications ensure that operators are fully trained, compliant, and ready to deliver exceptional service to residential, commercial, and NDIS clients.

Curriculum

5 Chapters · 10 Lessons

  1. 1

    Course Spotlight: Support Team Leaders

    1. (Included in full purchase)

      Welcome and Course Overview

    2. (Included in full purchase)

      Disclaimer & Terms of Use

  2. 2

    Section 1: Working in a Team

    1. (Included in full purchase)

      Section 1: Working in a Team

    2. (Included in full purchase)

      QUIZ FOR SECTION 1

  3. 3

    Section 2: Communicating Effectively

    1. (Included in full purchase)

      Section 2: Communicating Effectively

    2. (Included in full purchase)

      QUIZ FOR SECTION 2

  4. 4

    Section 3: Providing Leadership within the Team

    1. (Included in full purchase)

      Section 3: Providing Leadership within the Team

    2. (Included in full purchase)

      QUIZ FOR SECTION 3

  5. 5

    Section 4: Managing Conflict

    1. (Included in full purchase)

      Section 4: Managing Conflict

    2. (Included in full purchase)

      QUIZ FOR SECTION 4

Ready to Step Up into Management?

Enrol in the Support Team Leaders course today to unlock high-tier supervisory roles and scale your operational responsibilities.

$29.99

Enroll now