Professional Etiquette

Transition from a service provider to a trusted business partner by embodying elite standards of workplace conduct.

Master Communication

Learn precise verbal and non-verbal communication skills to handle client interactions, special requests, and site updates smoothly.

Retention & Reviews

Discover how top-tier customer service translates directly into glowing five-star reviews, customer loyalty, and recurring contracts.

About the course

Technical cleaning skills will get you a job, but outstanding customer service will build you an empire. In a competitive market, how you interact with commercial clients, residential homeowners, and site managers is your ultimate point of difference. The Customer Service for Cleaners course bridges the gap between manual labor and premium hospitality. Throughout this program, you will dive into the psychology of modern customer care, refine your body language, and learn communication strategies to confidently navigate any client scenario. Stand out from the crowd and turn every service into an unforgettable professional experience.

Star Cleaner Academy

The Star Cleaner Academy raises the standard of professionalism, safety, and quality across the Australian cleaning industry. Developed by experts, our certifications ensure that operators are fully trained, compliant, and ready to deliver exceptional service to residential, commercial, and NDIS clients.

Curriculum

7 Chapters · 14 Lessons

  1. 1

    Course Spotlight: Customer Service for Cleaners

    1. (Included in full purchase)

      Welcome and Course Overview

    2. (Included in full purchase)

      Disclaimer & Terms of Use

  2. 2

    SECTION 1: CUSTOMER SERVICE IN THE CLEANING INDUSTRY

    1. (Included in full purchase)

      SECTION 1: CUSTOMER SERVICE IN THE CLEANING INDUSTRY

    2. (Included in full purchase)

      QUIZ FOR SECTION 1

  3. 3

    SECTION 2: ACTING LIKE A PROFESSIONAL

    1. (Included in full purchase)

      SECTION 2: ACTING LIKE A PROFESSIONAL

    2. (Included in full purchase)

      QUIZ FOR SECTION 2

  4. 4

    SECTION 3: WORKING PROFESSIONALLY

    1. (Included in full purchase)

      SECTION 3: WORKING PROFESSIONALLY

    2. (Included in full purchase)

      QUIZ FOR SECTION 3

  5. 5

    SECTION 4: VERBAL COMMUNICATION SKILLS

    1. (Included in full purchase)

      SECTION 4: VERBAL COMMUNICATION SKILLS

    2. (Included in full purchase)

      QUIZ FOR SECTION 4

  6. 6

    SECTION 5: NON-VERBAL COMMUNICATION SKILLS (BODY LANGUAGE)

    1. (Included in full purchase)

      SECTION 5: NON-VERBAL COMMUNICATION SKILLS (BODY LANGUAGE)

    2. (Included in full purchase)

      QUIZ FOR SECTION 5

  7. 7

    SECTION 6: PROVIDING CUSTOMER SERVICE

    1. (Included in full purchase)

      SECTION 6: PROVIDING CUSTOMER SERVICE

    2. (Included in full purchase)

      QUIZ FOR SECTION 6

Upgrade Your Customer Experience.

Enrol in the Customer Service course today to master client retention and elevate your brand's reputation.

$29.99

Enroll now